Complimentary · In-store assessment · Same-day service*

A complimentary in-store service designed to restore the softness, lustre and shape of your Burberry cashmere clothing.

Using a gentle three-step process of brushing, steaming and misting, the service helps care for and refresh the cashmere. Brushing softens the fibres and helps remove signs of pilling and excess fibres. Steaming refreshes the material and helps restore its shape, while misting helps revive and protect the finish.

We recommend refreshing your cashmere clothing at the first signs of pilling. Cashmere Refresh is complimentary and completed in store by trained Burberry advisors.

*Subject to store capacity and availability.

If your piece requires repair, we offer a range of services designed to address minor damage caused by natural wear and help extend the life of your Burberry clothing.


Available across all styles, repairs may include general re-stitching, button replacement and the replacement of missing hardware. All requests are reviewed by our specialist team to determine the most appropriate repair before the service is confirmed.


Repairs are chargeable, with the cost and estimated lead time confirmed following assessment and before the service proceeds. Every effort will be made to improve the condition of your piece, although results may vary depending on its age, material, condition and the nature of any damage or staining.

Complimentary within four weeks of purchase.

We offer a specialist alteration service to refine the fit of your Burberry piece while preserving the integrity of the original design.

Alterations may include shortening sleeves, adjusting the waist or refining the length to help achieve the desired fit. Eligible alterations are complimentary for up to four weeks from the original date of purchase, with proof of purchase required. Alterations requested after this period may incur a charge, and service availability will be confirmed following assessment.


All alterations must preserve the original design and construction of the piece. Alterations that would significantly alter its design are not available. Final service eligibility will be confirmed following assessment.

Wear

Handle your clothing with care and take care around jewellery, bags and other accessories that may catch, pull or damage the fabric. Apply perfume, hairspray and cosmetics before dressing rather than directly onto the garment.

Protect
Avoid prolonged exposure to direct sunlight, artificial light and humidity to help preserve the colour and finish of your clothing.

Maintain
Always follow the care instructions provided with your garment. Allow pieces to air between wears before storing to help preserve their shape and condition over time.

Store
Keep garments in a cool, dry and well-ventilated space. Where appropriate, use a breathable cotton garment cover and avoid storing contrasting colours or different materials in prolonged contact.

Cashmere & Wool
Clean only when necessary to help preserve the colour and fibres. Gently remove small marks with a soft cloth and mild soap, where appropriate. For creasing, use a low-heat iron as recommended in the care instructions. Gently use a cashmere brush or pilling comb in the natural direction of the fibres to help refresh the finish.

Silk
Silk requires particularly gentle handling. Avoid direct contact with water and spot cleaning. If creasing occurs, use a low-heat iron with care, following the care instructions provided with your garment.

Knitwear
To help preserve its shape, fold knitwear between wears rather than hanging it. Store knitwear flat and avoid placing heavy garments on top.

Indigo & Dark Materials
Dark or heavily dyed materials may transfer colour through friction, particularly in humid conditions. Store them separately from lighter-coloured garments and materials to help prevent colour transfer.

Embroidered Pieces
Take particular care with embroidered details. Avoid folding garments directly across embroidered areas. Store pieces flat in their garment covers without placing weight on top. Tissue paper can be used to help protect the shape, threads and embellishments.

Swimwear
After wear, rinse immediately in fresh water to remove salt, chlorine, sand and cosmetic products. Allow the garment to dry flat, away from direct sunlight, and avoid folding while damp.

Specialist Care
For eligible services such as Cashmere Refresh, repairs and alterations, bring your garment to a participating Burberry store. For general cleaning, follow the care instructions and use a specialist dry cleaner where required.

Stains & Spot Cleaning
Always check the garment care label before treating a stain. Where spot cleaning is suitable, gently treat the affected area using an appropriate product. Avoid vigorous rubbing or abrasive cleaning methods.

Cashmere & Wool
Small marks may be gently treated with a soft cloth and mild soap. For more thorough cleaning, use a specialist dry cleaner.

Silk
Do not spot clean or wash. Silk garments should be cleaned by a specialist dry cleaner.